Reference packages (servitization maturity)
A repeatable path: foundation → improvement → predictive → SLAs → outcomes.
Connect & Monitor
Maturity 1 — Digital foundation
Connect machines and deliver remote visibility as a recurring service.
- • Secure connectivity + basic digital twin
- • States, alarms, events, critical trends
- • Entry tier: fee per machine/year
Performance & OEE Insights
Maturity 2 — Efficiency & continuous improvement
Convert data into production KPIs to reduce stops, microstops and speed losses.
- • OEE and losses per shift/day/batch
- • Pareto of stops + microstops + top causes
- • Recurring reports to justify renewals and value
Predictive Reliability & Asset Health
Maturity 3 — Fewer failures, lower service cost
Detect degradation before failure and prioritize maintenance where risk is real.
- • Machine Health Index (MHI) + component views
- • Early warnings & recommendations (agents)
- • Maintenance support: checks, suggested spares and evidence
Service Contracts & SLA Control
Maturity 4 — Profitable aftermarket operations
Run premium tiers with measurable SLAs and real margin control.
- • SLA KPIs: uptime, response, incidents, availability
- • Customer portal with reporting and traceability
- • Effort control: visits, hours, spares (margin per contract)
Outcome / MaaS
Maturity 5 — Business model transformation
Sell outcomes with trusted metrics for billing (pay-per-use or performance).
- • Billable metrics: usage, performance, availability
- • Bonus/malus and multi-year agreements
- • ii40_Connect as the ‘source of truth’ for outcome contracts
How OEMs typically start
Start with 2–5 pilot customers or a lighthouse machine family. Package a starter tier first, then upsell based on measurable KPIs and SLA performance.